We know it's best to be upfront about the service we want to provide to you. There are a few things you can depend on from us and a few points we need to rely on you from in return.
The most important thing you need to do before we start work is to ensure that the area we are working in is cleared of furniture etc.
No-one likes nasty surprises. We will quote you for the job and keep to our word on the price we’ve given. However, if the job we quoted you for originally is more then we discussed, then we may have to look at the numbers again. We will keep you informed every step of the way and you’ll see everything planned out on the quote, so there shouldn’t be any confusion.
For some jobs we may ask for an initial deposit to ensure you a slot in our installer calendar. For small jobs we ask for a 60% deposit with the balance being due on completion. For larger jobs we ask for 35% upfront, 35% halfway through and 30% at the end. We may ask for a small calendar deposit to ensure you a rough install date. We’ll set all this out in the quote we give you.
We will give you an appointment slot between two times. If we have a problem reaching you due to terrible weather, heavy traffic, sickness we’ll aim to give you as much notice as possible. It doesn’t happen often but every once in a while there could be something beyond our control.
If you need to cancel or re-arrange at the last minute, give us a call on 0121 666 7706. Please try and leave more than 24 hours before our arranged appointment time, otherwise we may have to charge a small admin fee.
All our work is guaranted for a period of 1 year after the job is complete. The only exceptions are some structural work, blocked pipes and where parts have been damaged. If you find a fault with any of the parts we have provided, we’ll happily replace them. Internal and External wall insulation can have an independant 25 year guarantee through the Solid Wall Insulation Guarantee Agency (SWIGA). All damp work is covered by our own 10 year guarantee as standard. 20 year insurance-backed guarantees can also be provided.
This Privacy Notice explains how Six Star sets out how we collect, hold and use your personal data. This Privacy Notice provides information that is legally required and explains your rights in relation to your personal data.
This Privacy Notice relates to personal information that identifies “you” where you are a customer or potential customer, an individual who browses our website or an individual outside our organisation with whom we interact. If you are an employee, supplier, otherwise engaged in working with Six Star or applying to work for us, a separate privacy notice applies which is available on request by contacting our Data Protection Officer (DPO).
We refer to this information throughout this Privacy Notice as “personal data” and section 3 sets out further detail of what this includes.
Please ensure you read this Privacy Notice to understand how we may use your personal data. If you have any questions regarding the Privacy Notice or would like further confirmation please contact the Data Protection Office (DPO) who will respond to your request within 14 working days.
We may make changes to this Privacy Notice at any time, without prior notice so please ensure you check this document regularly.
We are fully committed to compliance with the requirements of the Data Protection Act 1998
2. How to contact us
For the purposes of relevant data protection legislation, we are a controller of your personal data and as a controller we use the personal data we hold about you in accordance with this Privacy Notice.
If you need to contact us regarding our processing of your personal data, you can contact the Data Protection Officer directly using the details below:
by post to: Data Protection Officer, Unit 8, Ardath Rd, Birmingham. B38 9PN
by email at: firstname.lastname@example.org
3. What personal data do we collect about you
We classify personal data as any data which allows us to identify you, either directly or indirectly. Depending on how you reach out to us, we may collect some or all of the following personal data:
• Date of birth
• Business name
• Job title
• Email addresses
• Telephone numbers
• Demographic information such as postcode, preferences and interests
• Financial information such as bank account or credit card details
• Internet Protocol (IP) address
We also collect personal data gathered using cookies.
We also collect details of your visits to our website including but not limited to traffic data, location and other communication data.
We may also create personal data about you if for example, you contact us by telephone to enquire about our products or service or should you wish to provide feedback or make a complaint. We would then make a written record of key details of the conversation so that we can take steps to respond to the technical query or address the complaint.
4. Who receives your personal data
Your personal data will not be passed on to third parties without your permission
5. How long will we store your personal data for
We will store your personal data for the time period which is appropriate in accordance with our data retention policy. The length of time set out in our retention policy is determined by one or more of the following criteria:
• Where retention of your personal data is necessary to facilitate and support the original purpose for processing your personal data.
• To protect against any potential claims arising from the original purpose of processing.
• Where we rely upon your consent to process your personal data and you continue to consent to the processing.
If you would like details about how long we hold your personal data, please refer to the information set out in section 2 of this Privacy Notice.
As set out in section 1, we may make changes to this Privacy Notice at any time, without prior notice. This may include changes to the length of time that we hold your personal data which will be reviewed by the Data Protection Officer periodically.
6. Contractual or statutory requirements on you to provide personal data
In certain circumstances the provision of personal data by you is a requirement:
• To comply with the law or a contract; or
• Necessary to enter into a contract with our company.
It is your choice as to whether you provide us with your personal data necessary to enter into a contract or as part of a contractual requirement. If however you do not provide your personal data then we may be unable to perform all or some of the services you expect under our contract with you.
It is your choice as to whether you provide us with your personal data necessary to enter into a contract or as part of a contractual requirement. If however you do not provide your personal data then we may be unable to perform all or some of the services you expect under our contract with you. An example of this would be where we are unable to provide you with certain products or services as we do not have your full details, or where we cannot perform our contract with you because we rely on the personal data you provide in order to do so.
7. Your rights in relation to your personal data
You have the right to withdraw any consent you have given to us in regards to processing your personal data at anytime. You may also have the following rights in connection to the processing of your personal data:
• The right to request access to your personal data the we hold at anytime.
• The right to rectify any inaccuracies in your personal data.
• The right to request that incomplete personal data is completed.
• The right to request the removal of your personal data that we hold or restrict.
• The right to request access to your personal data in a structured format.
• The right to put forwards a complaint regarding the processing of your personal data with the Information Commissioner’s Office or other relevant supervisory body. Please see https://ico.org.uk/concerns/ for how to do this.
If you would like to exercise any of the rights set out above, please contact us using the contact details set out in section 2.
8. Links to other websites
This Privacy Notice only sets out how we will collect, hold and use your personal data. If you visit another website that we link to from our website, you should remember to read and understand the Privacy Notice in place on the website you have then visited. We are not responsible for any use of your personal data that is made by third party websites.
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